Guest Registration and Identification

• Check-in Requirements: Upon check-in, all guests must present valid, government-issued photo identification.
• Indian Nationals: Passport, Aadhar Card, Voter ID, or Driver’s License.
• Foreign Nationals: Passport with a valid visa.
• Age Requirement: The primary guest must be at least 21 years old. Minors under 18 must be accompanied by a parent or legal guardian.
• Visitor Policy: Visitors are allowed between 10:00 AM and 6:00 PM. They must check in at the reception with valid identification.

Check-in and Check-out

• Check-in Time: 12:00 PM
• Check-out Time: 11:00 AM
• Early check-in and late check-out are subject to availability and additional charges.

Payments and Cancellations

• Payments: All bookings must be secured with a valid debit/credit card or deposit.
• Cancellation Policy:
  • Flexible: 7+ days before arrival - full refund.
  • Partial Refund: 5-7 days before arrival - 50% charge.
  • Non-Refundable: Less than 5 days before arrival - full charge.
• No-Show Policy: Full booking amount will be charged for no-shows.

Rules and Conduct

• Quiet Hours: 10:30 PM - 8:00 AM.
• No Outside Food, Alcohol, Drugs, or Weapons:
  • No outside food and beverages.
  • Illegal drugs and activities are strictly prohibited.
  • Weapons possession will result in immediate eviction.
• No Smoking Policy: Smoking is only permitted in designated outdoor areas.
• Visitor Conduct: Registered guests are responsible for their visitors.
• No Pets allowed at the property.

Special Events and Venues

• Weddings, Corporate Events, and Celebrations: Custom event packages are available.
• Photography and Media Use: Photos taken in public areas may be used for promotional purposes.

Health, Safety, and Security

• Health and Hygiene: High standards of cleanliness and hygiene are maintained.
• Safety and Security: CCTV monitoring is present in public areas.
• Liability: The Resort is not responsible for accidents, injuries, or losses.
• Medical Assistance: Basic first aid is available.

Guest Responsibility and Resort Liability

• Damage to Property: Guests will be charged for any damage caused to property.
• Personal Liability: Guests use resort facilities at their own risk.

Cancellation and Resort Rights

• Resort’s Right to Cancel: The resort reserves the right to cancel bookings due to unforeseen circumstances.
• Refund Policy: Refunds will be processed within 7-10 business days.

Force Majeure

The resort is not responsible for cancellations due to natural disasters, pandemics, or government restrictions.

Jurisdiction

These terms are governed by the laws of India, with disputes resolved in Bangalore, Karnataka.

Additional Provisions

• Children’s Policy: Children under 5 stay free. Discounted rates for 5-12 years old.
• Alcohol Policy: Guests must be 21+ to purchase alcohol.
• Termination of Stay: The resort reserves the right to terminate a guest’s stay for non-compliance.
• Above 12 years full charges

Thank you for choosing Akruthi Palm Pavilion Resort!

We hope you have a relaxing and memorable stay. If you have any questions, our staff is always available to help.